ilume Support

Something not working, or a question about your show? Email us at ilumesupport@gmail.com and we'll get back to you as soon as we can, usually within a day.

✉ Email support

What to include

• The email address you used at checkout
• Your Stripe receipt, or the checkout session ID (it starts with cs_live_ and appears in the page address after paying: ?session_id=…)
• Your car model and year (Model 3, Model Y, Model S, Model X or Cybertruck)
• What happened: what you expected, what you saw, and your phone/computer and browser

Paid but the download didn't start?

Each purchase unlocks one full show export. If something went wrong before your show was exported, you can still get it:

1. Stay on (or reopen) the Studio on the same phone or computer and browser you paid with. If the export hasn't been used yet, the button reads “⬇ Download your show · payment confirmed”.
2. If it asks, choose the same song again (or tap Rebuild with the demo song if you used the demo song). Your show is rebuilt with your settings and downloads.
3. If the download doesn't start on its own (common on iPhone), tap the ⬇ Download your show button. You can tap it again to re-download the same file while the page stays open.
4. Already exported and lost the file, switched devices, or the page was closed? Email us your receipt or checkout session ID and we'll help you get your show back.

Picking a different song or car model after your export starts a new show, which is a new purchase.

Getting the show onto your car

• Format the USB drive as exFAT or FAT32 (NTFS and APFS won't work).
• Unzip the download to the root of the drive so it has LightShow/lightshow.fseq and LightShow/lightshow.wav (or .mp3). Don't put the folder inside another folder.
• Don't have a TeslaCam folder on the same drive. Use a separate USB drive for light shows.
• Plug it into the car's front USB port, then open Toybox → Light Show and pick your show.
• Show not listed? Check that the file names match exactly (lowercase lightshow), then re-plug the drive.
• Always run shows parked, with people clear of doors, mirrors and other moving parts.